Faculty regularly face the problem of getting the students most in need of help to come to the office for help. Not only do a small number of students take advantage of office hours, typically those who show up are not those who most need to be there. In previous issues we have reported on research that offers some reasons why this happens. When students start getting feedback that they are doing poorly, some begin to doubt their abilities. They conclude that they just don’t have what it takes and so getting help isn’t going to make any difference. Other times, it’s the stress of having to face the professor with their failure. Some students are so lost, they don’t even know what to ask, and their confidence is so shaken, they have trouble processing helpful information when it’s delivered.