A few years ago I had a student, one of the best in her high school class, who told me she hadn’t completed an online college-credit course because she was afraid of the “system,” which she thought was too anonymous and impersonal. Online instructors have to be able to spot such worries and spot them early, and then help students overcome their fears.
No matter how much we embrace and enjoy online teaching, the human frailties of mistakes, disappointment, anger, frustration, and oversights will come calling each time we teach a class. And when any of these happen we can respond with an emotional and unchecked action—never good—or we can accept that these negatives will always be part of our online teaching efforts and learn how to deal with them in a sensible, appropriate manner. What follows are the most common of the negative issues one will find when teaching online.
Distance education administrators must constantly juggle concerns about academic integrity, technology, and student access, along with campus politics and their own learning curve. Fred Lokken is chairman of the Instructional Technology Council and associate dean for teaching technologies at Truckee Meadows Community College in Reno, Nev. As part of an ITC Conference panel, he and his colleagues considered some of the challenges that distance education administrators face
Much of what passes for an “online course” these days could more accurately be described as the electronic version of class hand-outs. These courses usually consist of a course description, a syllabus, lecture notes, reading lists, and assignment checklists. In other words, whatever materials a student might have viewed on paper in the past are now read onscreen, and whatever presentations a student might have watched in the classroom are now observed on their screen.
In the mid-1990s, college faculty members were introduced to the concept of classroom assessment techniques (CATs) by Angelo and Cross (1993). These formative assessment strategies were learner-centered, teacher-directed ongoing activities that were rooted in good teaching practice. They were designed to provide relatively quick and useful feedback to the faculty member about what students did and did not understand in order to enhance the teaching and learning process.
The college student experience, even for graduate students, is much more than course assignments, so why is it that the online learner’s experience is often limited to logging in, reading assignments and posting on the discussion board?
Community colleges saw a nine percent increase in distance learning enrollments in the 2009-10 academic year, according to a survey by the Instructional Technology Council (ITC), an affiliate of the American Association of Community Colleges.
An integral part of nearly all online classes is the threaded discussion—it is where students interact on a nearly daily basis, posting their thoughts and information on main discussion topics, your postings, and the postings of other students. While you have measured control over the content, length, and tone of student postings, you have full control over your own.
Years ago at a faculty meeting Larry Ragan, PhD, director of Faculty Development for Penn State’s World Campus, was trying to soft-sell the idea of performance expectations for online faculty. He didn’t want the discussion to be misinterpreted as an indictment against their teaching style, but he also saw an opportunity to share proven practices for improving the online teaching and learning experience. Finally a senior faculty member grew tired of the tip-toeing around the subject and said, “If you don’t tell us what is expected, how will we know what to do to succeed?”
Regardless of how much teaching experience you have, there’s often a good measure of anxiety when you teach your very first online course. Beyond the pedagogical hurdles, you wonder if students will be able to tell that you’re new to the online classroom, whom you can turn to for tech support, and how you can be more efficient with your time.
