Academic Customer Service Shouldn’t be a Dirty Word
Earlier this year, we kicked off the semester with a faculty development workshop on academic customer service. Academic customer service is a hot and contentious topic on many college campuses,…
Earlier this year, we kicked off the semester with a faculty development workshop on academic customer service. Academic customer service is a hot and contentious topic on many college campuses,…
…without being an additional draw on time and effort,” says Michelle Rodems, residence coordinator at the University of North Carolina-Wilmington. One major partnership between academic and student affairs at UNCW…
…His latest book is Academic Leadership Day by Day: Small Steps That Lead to Great Success (Jossey-Bass, 2011). Excerpted from “Rearranging the Academic Furniture.” Academic Leader, 26.8 (2010): 3, 8….
…and unintended inequity or unfair differentiation and access to resources.” For more on this research see http://etda.libraries.psu.edu/theses/approved/WorldWideIndex/ETD-4994/index.html. Reprinted from Understand Networks within Academic Departments Academic Leader, 27.5 (2011): 1, 7….

Future-ready skills refer to personal, social, and cognitive abilities that enable students to interact effectively with others and navigate real-world situations. Unlike academic or technical knowledge, these skills focus on…
…Professor: A Practical Guide to an Academic Career (forthcoming). All are published by Jossey-Bass. Excerpted from Searches with Incumbents or Internal Candidates, Academic Leader, vol. 25, no. 5, pg. 4-5….

…students. Faculty report high levels of concern that generative AI undermines original writing, critical thinking and academic integrity. Students report frequent use of AI for brainstorming, studying and tutoring-like support,…
McGraw-Hill Tegrity Remote Proctoring service helps schools ensure integrity of exams administered off campus SANTA CLARA, Calif., – Oct. 1, 2012 – Exam halls at colleges and universities across the…
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