Faculty Development

Academic Customer Service Shouldn’t be a Dirty Word

Earlier this year, we kicked off the semester with a faculty development workshop on academic customer service. Academic customer service is a hot and contentious topic on many college campuses, with faculty often reeling at the suggestion that students are customers (and therefore “always right”) or that education is a product intended for consumption. The feedback from our session in August was prickly and some of the comments demonstrated that we were in worse shape than I imagined.

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Six Paths to More Authentic Teaching

Most frequently, authenticity is described as being “real” or “genuine,” and the advice often given to faculty wanting to develop authenticity in their teaching is to “just do what comes naturally.” But obvious definitions and easy advice frequently obfuscate deeper complexities, and that is definitely the case with authenticity.

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Helping Student Veterans Succeed in the Classroom

Student veterans bring to the college classroom a distinct set of strengths, including a level of maturity, experience with leadership and teamwork, familiarity with diversity, and a mission-focused orientation. While these strengths have the potential to help them succeed academically, many student veterans are also at risk due to unique physical, mental, and social needs.

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What Types of Students Participate in End-of-Course Ratings?

With an increasing number of rating systems now online, the question of who completes those surveys (since not all students do) is one with important implications. Are those students dissatisfied with the course and the instruction they received more likely to fill out the online surveys? If so, that could bias the results downward. But if those students satisfied with the course are more likely to evaluate it, that could interject bias in the opposite direction.

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Signs You’ve Lost Your Joy of Teaching

It’s 9 a.m. on a Wednesday morning around mid-term. “Carrie James” (a fictional name) grabs her textbook and class roster and heads upstairs to her first class of the day. It starts at 9 o’clock. She makes a pit stop before arriving at the classroom. When Carrie enters the room, most students immediately stop talking. She quickly calls roll and says, “Let’s get started. We have a lot to cover today.” Carrie begins the lecture by displaying a list of key terms on the document camera. She lectures for most of the period, closely following the text outline and then announces a test to the moans and groans of students. As soon as class ends, Carrie returns to her office, shuts the door, and turns her attention to the manuscript that she was editing for publication. She has an hour before her next class which she puts completely out of her mind.

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Summer Refresher Helps Kickstart a New Semester

After a refreshing summer break, which included professional development and time to reflect on the mistakes and successes of the last academic year, the start of a new semester is, at least for me, an exciting time.

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Transforming Teaching through Supplementary Evaluations

Incredible changes have occurred in the brief 25 years I have spent as a professor in higher education. In the area of technology alone, significant innovations have impacted the way people work, play, and learn. The benefits these technological advances bring to faculty and students are incalculable.

Yet, some areas of higher education have undergone very little change.

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Three Steps to Better Course Evaluations

With each semester’s end comes the often-dreaded course evaluation process. Will the students be gentle and offer constructive criticism, or will their comments be harsh and punitive? What do students really want out of a course, anyway? A better time to think about course evaluations is at the beginning of the semester. At that point, an instructor can be proactive in three areas that I have found lead to better course evaluations.

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Professional Faculty Development: The Necessary Fourth Leg

The well-known three-legged stool of academic life—teaching, research, and service—has been assumed to cover the main responsibilities of faculty in academic communities. But is there a missing leg that would add strength and stability to the stool? I propose there is. It’s professional faculty development, and I would also propose that faculty committed to teaching should be its most articulate advocates.

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Academic Rigor: Lessons from Room 10

Room 10 was often an uncomfortable place. I dreaded having to walk in there. Room 10 felt a bit like Hell’s Kitchen and my teacher, Mrs. H, was the Gordon Ramsey of chemistry teachers, to use a current analogy. Was the teacher really that mean and the course that tough? Yes, she was mean and AP chemistry was one difficult course. Mrs. H’s handwriting was atrocious, and by today’s standards, she didn’t create a supportive learning environment. Despite all this, I noticed that the best students at my school signed up for AP chemistry with Mrs. H. I hesitated before signing up for the course, but something drew me to the experience.

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