Faculty Focus

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student support

Supporting the Mental Health Needs of Online Students

Every higher ed administrator knows that mental health services are becoming increasingly important on-campus. Fewer know that they are also important for students who study primarily or entirely online. This is the contention of Bonny Barr of Creighton University.

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Three Tools for Supporting Student Success

One of the three key tenets of metacognitive engagement in the classroom is teaching students heuristic strategies specific to the subject matter (Pintrich, 2002; Bembenutty, 2009). The other two are teaching students when to use the strategies and how to self-assess the successful use of those strategies. When considering critical thinking classes, this might involve teaching specific problem solving strategies, like the difference between permutations and combinations, as well as when each should be applied. However, other types of strategies could be beneficial, such as templates for assignments, video instructions, and detailed rubrics for self-assessment.

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Making Academic Advising an Institutional Priority

If some faculty do not fully embrace their role as academic advisor, don’t assume that they are indifferent to students’ needs or feel that advising is strictly a student affairs function. More likely, this reluctance is due to a lack of preparation and support.

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Witness the Struggle: the Gifts of Presence, Silence, and Choice

I have long pondered a phrase I learned from a mentor: “Witness the struggle.” Frances, my mentor, used the phrase when she talked about working with students in emotional pain. She was referring to those students who sometimes lash out in frustration over missed assignments, family dynamics, or other stressful life issues. As a career educator, I have a deep desire to help students and a strong tendency to offer solutions and suggestions. I want to fix their problems and tell them what to do. The wise words of this phrase offer a more powerful and profound answer to the part of me that thinks I need to rescue students. Its simple urging suggests that I be fully engaged and present, that I use silence to clear a space, and that I guard against telling students what to do. More often than not, students simply need to know that their voices count, that they have been heard, and that who they are matters.

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Academic Customer Service Shouldn’t be a Dirty Word

Earlier this year, we kicked off the semester with a faculty development workshop on academic customer service. Academic customer service is a hot and contentious topic on many college campuses, with faculty often reeling at the suggestion that students are customers (and therefore “always right”) or that education is a product intended for consumption. The feedback from our session in August was prickly and some of the comments demonstrated that we were in worse shape than I imagined.

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