Footnote, Endnote, Thank-you Notes May 13

Footnote, Endnote, Thank-you Notes

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Thank-you notes make people happy. For as much joy as they give me, I don’t send them enough. In fact, I think writing thank-you notes is a dying art. They’re overlooked forms of positive closure. Gratitude on its own is powerful, and when it’s exchanged, it feels amazing. After I thought about what notes of gratitude could accomplish, I started emailing thank-you notes to my students, waiting until well after the semester for the most impact.




online student typing July 24, 2015

Three Tools for Supporting Student Success

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One of the three key tenets of metacognitive engagement in the classroom is teaching students heuristic strategies specific to the subject matter (Pintrich, 2002; Bembenutty, 2009). The other two are teaching students when to use the strategies and how to self-assess the successful use of those strategies. When considering critical thinking classes, this might involve teaching specific problem solving strategies, like the difference between permutations and combinations, as well as when each should be applied. However, other types of strategies could be beneficial, such as templates for assignments, video instructions, and detailed rubrics for self-assessment.


February 5, 2013

A Data-Driven Approach to Student Retention and Success

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Higher education institutions generate a wealth of data that can be used to improve student success, but often the volume of data and lack of analysis prevent this data from having the impact it could have. “I think it’s hard for the general faculty population or administrator population to really have a handle on the data that is really driving decisions,” says Margaret Martin, Title III director and sociology professor at Eastern Connecticut State University. “They don’t get a chance to see it or they just get very infrequent information about it. So there may be too much data, but it’s often not communicated effectively to people in ways that are both understandable and useful to them.”


student collaboration January 21, 2013

Promoting Student Success Through Collaboration

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Last week, a student named Mary visited me during my office hours and presented me with an interesting dilemma. In one of her classes, a professor had distributed a study guide with a series of questions to help the students prepare for an upcoming exam. Mary, being the millennial student that she is, decided to upload the study guide into Google Docs and invite the rest of the class to contribute to the document. Students answered the study guide questions from each of their individual notes and then refined the answers from their peers.


December 3, 2012

Academic Customer Service Shouldn’t be a Dirty Word

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Earlier this year, we kicked off the semester with a faculty development workshop on academic customer service. Academic customer service is a hot and contentious topic on many college campuses, with faculty often reeling at the suggestion that students are customers (and therefore “always right”) or that education is a product intended for consumption. The feedback from our session in August was prickly and some of the comments demonstrated that we were in worse shape than I imagined.