Faculty Focus

HIGHER ED TEACHING STRATEGIES FROM MAGNA PUBLICATIONS

new department chairs

Managing student complaints

Managing Student Complaints

Knowing how to handle student complaints is an essential skill for department chairs. In an interview with Academic Leader, Patricia Markunas, chair of the psychology department at Salem State University, offered advice on minimizing the number of complaints and managing those that do make it to the department chair.

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Advice for Department Chairs: Six Steps for Building a Healthy Department

Ongoing problems within a department can have profound consequences, including difficulty in recruiting and retaining faculty and students, loss of funding, and even program termination. While the health of a department cannot be the responsibility of a single person, the department chair plays a pivotal role in getting departments out of trouble and maintaining a healthy, positive direction.

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Why Your New Department Chair Needs a Coach

Becoming a department chair does not always follow a smooth or particularly well-thought-out process. Most faculty, who have no academic leadership training, need real support to make this career transition a successful one. […]

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