Despite the tremendous growth of online education programs, student retention for online courses remains problematic. The attrition rate from online universities is often cited as 20% to 50% (Diaz, 2002). Studies also reveal that attrition from online programs can be as high as 70% to 80% (Dagger, Wade & Conlan, 2004).
Which online instructor characteristics help students succeed? It’s a rather basic question that has not been adequately answered. We did a literature search to find if anybody had done any research from the students’ perspective on what constitutes a quality online instructor. There were perhaps 10 articles by professors speculating about what they thought defined quality online instruction, but nobody had asked students.
An online course is like walking into a foreign land with an entire map laid out, but having no sense of the land’s origin or how to navigate the terrain. How the instructor formats and interacts with the class will ultimately determine the student’s travel experience. The purpose of this article is to provide an understanding of how the elements of an online course are integrated such that they form a cohesive whole that creates easy travel based upon instructor presence, appropriate feedback, and easy navigation for students.
Online instructors are hired because they are judged as having the right combination of education, teaching experience, content expertise, and professional accomplishments. But once an instructor is in the classroom, these abilities and achievements can go only so far. There also must be a constant injection of personality.
Online courses at the Art Institute of Pittsburgh – Online Division are facilitated in eCollege in an asynchronous format. Below are tips for being more efficient as an instructor and improving the student experience in an online forum.
Years ago at a faculty meeting Larry Ragan, PhD, director of Faculty Development for Penn State’s World Campus, was trying to soft-sell the idea of performance expectations for online faculty. He didn’t want the discussion to be misinterpreted as an indictment against their teaching style, but he also saw an opportunity to share proven practices for improving the online teaching and learning experience. Finally a senior faculty member grew tired of the tip-toeing around the subject and said, “If you don’t tell us what is expected, how will we know what to do to succeed?”
There is an overwhelming amount of literature that addresses strategies to develop and facilitate teaching and learning in the online classroom as a way to engage and retain first-year students. Students and faculty in the online classroom are faced with a unique situation: classes without a physical classroom. Professors are also faced with a unique situation: creating a unified class that is engaged and well informed on the structure of the course in order to create a total learning environment (Quitadamo and Brown 2001).
At its best, the discussion board can be the heart and soul of the online classroom. But it’s not always easy getting students to make the type of contributions you expect. The comments can be rather flat, not very insightful, and more often than not, it feels like some students just fill the minimum number of posts stipulated in your syllabus.
In order to effectively establish and maintain an active learning community, the instructor must establish his or her teaching persona and maintain it throughout the course, says Bill Phillips, an instructional designer at the University of Central Florida. Unlike in a face-to-face classroom, one’s persona in the online classroom needs to be deliberately incorporated into course design.
An instructor’s “digital” personality can influence student achievement, retention or completion, and satisfaction with courses, says Todd Conaway, an instructional designer at Yavapai College in Arizona. This is why he encourages instructors to infuse their personalities into their online courses. A growing number of tools and technologies can help.
