Handling complaints is one of the defining roles of academic administration. It demands perseverance, good listening skills, tact, and adherence to institutional policies and legal requirements. In an interview with Academic Leader, C.K. Gunsalus, author of The Academic Administrator’s Survival Guide (which includes an entire chapter on complaints), offered advice on how to manage this important role.
HIGHER ED TEACHING STRATEGIES FROM MAGNA PUBLICATIONS
dealing with problem faculty
Much attention has been given to the “difficult” or “disruptive” student, and rightly so. However, colleges and universities aren’t just institutions of learning, they’re workplaces as well. And like any workplace, there are colleagues who are a joy to work with, and there are colleagues who can poison an entire department.