Should instructors care whether or not students find their exchanges satisfying? They should, because as this research (and previous studies) document, those levels of satisfaction correlate positively and significantly with something these researchers call “affective learning.” Affective learning involves student feelings and emotions toward the subject matter and the teacher.
At my house, we’re deep into a host of summer projects and are having our usual communication difficulties. Yesterday my brother Charles and I were trying to help my husband Michael tie sheets of plywood to a cart so they could be transported to a work site. “Put the rope under the board. No, not all the way under. Put it under and over the top.” My mentally challenged brother is confused and frustrated as he tries to put the rope where Michael wants it. “No, loop it over.” I’m eager to help but I haven’t a clue where the rope is supposed to go.
Online instructors receive poor evaluations for any number of reasons, including lack of experience, inadequate training, and poor communication skills. Other times, the poor reviews are more reflective of the course design than the instructor who’s teaching the course. That distinction is unimportant to the students.
How do you come across to the people you work with? Does what you say and how you say it send mixed messages? Are your actions consistent with your words? Do you listen intently? Do you acknowledge others’ ideas? All these questions are important for any leader, and answering them honestly can help you become a better leader.