July 2, 2012

Creating an Ongoing Feedback Loop with Your Students

By: in Online Education

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Feedback is often given to students after the fact. After they completed their assignments, and after they turned in their exams. Likewise, faculty receive feedback from students in much the same fashion. After a paper is late because they didn’t know how to submit it electronically, after they dug a grading hole that will be difficult to climb out of, or after the course has ended.

“What I’d like to do is change this to a more proactive approach,” said Jill Schiefelbein, who teaches online at Arizona State University. “For example if you’re giving an assignment and you know that in the past students have had difficulty with certain aspects of the assignment you can preempt that with a voice announcement that says ‘In the past students have had trouble with the assignment in this way…”

Highlighting potential pitfalls and offering the resources for overcoming them is just one of the ways Schiefelbein ensures a continuous feedback loop throughout her courses. During the recent online video seminar Engage Online Students with Targeted Feedback, Schiefelbein demonstrated a variety of strategies and methods faculty can use to collect, harness and disseminate feedback.

Four times each term Schiefelbein sends out an email to each student that outlining the possible points available and earned to date. Within that email is a list of resources, such as the tutoring center or writing center. She then encourages a little reciprocal feedback by asking students for feedback on the course. She’ll ask questions such as: ‘What was your favorite part of the course so far?’ or ‘What have you found most challenging?’ and then takes that feedback to make improvements throughout the remainder of the course.

In addition to the quarterly check-ins, Schiefelbein also sets up an area where informal conversations can take place. These “hallway conversations” are intended to mimic what students in a face-to-face class might talk about with each other before and after class. When important topics come up in the hallway conversations, Schiefelbein will mention them in a text or voice announcement. “I’ll post an announcement that says, ‘Check out the hallway conversation area and chime in on the discussion about …’ and I’ll give the subject line of whatever discussion is relevant. A more organic type of feedback emerges.”

An effective feedback loop also means communicating with students across multiple channels — discussion boards, email, audio and video — and Schiefelbein recommended a number of tools for accomplishing this task if the course’s learning management system (LMS) doesn’t have the functionality already built-in, including: VoiceThread, which supports text, audio and video, Audacity, AudioPal and Voxopop.

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Comments

Deirdre Reyes | July 13, 2012

I agree that communication and feedback are of paramount importance, particularly in an online course as students can experience feelings of isolation in this forum. Regular feedback can create a sense of bonding between the instructor and student. I think it is also crucial that instructors take feedback from students to heart and use this to continually refine and improve online programs. As online education becomes more and more prevalent, it is vital that instructors tailor programs to truly meet the needs of the adult learners they serve.
D. Reyes

namey | November 16, 2012

Yes, thanks…

online teachers | January 22, 2013

I agree that communication and feedback are of paramount importance.


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