My students participate in an activity called “Building a Learning Community” during the first week of classes. In this activity, completed via a discussion board, I ask them to share about three topics: what their best and “not best” teachers did that helped or hindered their learning, what peers have done that has had a positive or negative impact, and feedback on certain policies (e.g., late work, deadlines). The answers have taught me a lot about online teaching, and my responses on these boards provide the students with insight on what they can expect from me.
Students report that their “best” teachers had multiple ways to present ideas and were relatable and involved. They also enjoy lessons that include more than just reading the textbook and watching a lecture, lessons that, when appropriate, incorporate outside videos, other materials, or instructor-made videos to demonstrate concepts covered in the lecture and/or text. They typically define “relatable” faculty as those who make their enthusiasm for their topics and their students’ successes visible even through cyberspace, who talk “to them” about topics in lectures rather than “at them,” and who invite questions in person or virtually. Those identified as better teachers were those who make it clear they read discussion boards, either through being “on the boards” with the students or via the feedback given. Those instructors also tended to send a weekly message to wrap up lessons, preview the upcoming week, or comment on a common issue that might have come up in the class. These instructors were visible and obviously “in the class” with the students, being more of a “guide on the side” than a “sage on the stage.” The less effective teachers read straight from slides with no elaboration during video lectures, rarely encouraged students or gave much feedback, weren’t attentive to class concerns, and failed assignments for reasons such as formatting not being 100 percent correct. Students most commonly express frustration with past instructors who did not return emails or phone calls.