I recently received a frantic phone call from a distraught colleague who had just received her student evaluations after teaching her first online course. Tearfully, she shared with me sample student comments such as, “I didn’t get any feedback on my assignments until it was too late to help me with the next assignment,” and “I never heard from my instructor. It was like she was barely there.”
Frustrated because she felt that she had been doing a good job of communicating with her students, and also fearful because her adjunct position depended in part on receiving positive student evaluations, she asked for help in setting up an improvement plan for the next course.
Unfortunately, my colleague’s frustrating experience is not uncommon for instructors new to the online environment. Managing instructor presence—students’ perceptions of how instructors interact with them and guide their learning during a course—is the key to overcoming that frustration. It’s not unusual for instructors and students to have widely different perceptions of instructor presence during the same course.
For instructors who may be teaching multiple courses and spending large blocks of time answering student email, the time spent on their courses makes them feel fully present and fully engaged. To students, however, who may be looking for interaction from the instructor on the course discussion boards, it may seem the instructor is “barely there” because there is little trace of him or her in the course.
How would your students rate your instructor presence on a continuum from “barely there” to “fully present”? If there’s a difference between your students’ perception and your perception of your instructor presence, you can improve your presence with some simple strategies.